Customer Success Manager
Customer Success Manager
Haarlem
Introduction
Learn more about the company
About the company
Yesty is a digital incentive platform that makes rewarding and engaging research participants easy, global and personal. From our one-stop platform, research agencies can send their valued participants rewards through 2,500+ gift cards worldwide, PayPal, Venmo, prepaid Mastercards, or direct bank transfers all in over 150 markets.
About the role
Benefits
- Competitive salary
- Flexible working, fully remote or hybrid work with our office in Haarlem, The Netherlands
- A culture built on trust, flexibility and continuous learning
- MacBook and mobile phone allowance
- Personal Development Budget of €2,500 based on 40 hours
- 30 vacation days based on 40 hours per week excluding national bank holidays
- Pension plan (Optional)
Required Skills
- 1–3 years of experience in customer success, account management or client-facing roles, ideally in a SaaS or technology environment.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and confidently.
- A proactive, results-driven mindset with the ability to work independently and collaboratively as part of a team.
- Strong organizational and time-management skills, able to manage multiple clients and priorities simultaneously.
- Empathy and a genuine interest in helping customers and clients achieve their goals.
- Comfortable using CRM and customer success tools (e.g., HubSpot)
- Experience in building long-term customer relationships and handling renewals or upsells is a plus.
- Dutch native speaker with fluent English skills
Key Responsibilities
- Handle incoming customer and client inquiries and support tickets via email, chat, and phone in a timely and professional manner.
- Onboarding of new clients and providing ongoing support during the setup and adoption phases.
- Set up new pay out products and services in the internal system accurately and efficiently.
- Proactively identify, analyze, and resolve customer issues to ensure an excellent customer experience.
- Communicate effectively with internal teams to ensure customer needs are met andfeedback is shared.
- Contribute ideas and suggestions on how to improve customer and client support processes and take initiative to help implement these improvements.
- Maintain up-to-date knowledge of products, processes, and policies to provide high-quality support.
Make real impact in a fast-growing SaaS scale-up
where your ideas, ownership and customer focus directly shape the experience of clients in 150+ markets.
Work flexibly—fully remote or hybrid
while joining an international, supportive team that values trust, autonomy and personal growth.
Grow your career with a €2,500 development budget, 30 vacation days and a modern tech setup
all within a company that’s transforming digital incentives worldwide.
- Various Paths
Application process
A brief call to get to know you and your experience.
Get to know each other and learn more about our company.
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
A case to test knowledge in Itsperfect software
You’ll receive a formal offer with all the details.
Office locations
Yesty is a digital incentive platform that makes rewarding and engaging research participants easy, global and personal. From our one-stop platform, research agencies can send their valued participants rewards through 2,500+ gift cards worldwide, PayPal, Venmo, prepaid Mastercards, or direct bank transfers all in over 150 markets.
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