Customer Success Specialist
Customer Success Specialist
Utrecht
Introduction
Do you like to go beyond standard support replies and track down the real root cause of a problem? Then the Customer Success Specialist role is a good fit. You are in touch with clients who vary from very experienced
users with complex and technical questions to people who are new to the software. Understanding our clients’ goals is an important aspect of the role.
Learn more about the company
About the company
Survalyzer is a professional survey and feedback platform that helps organizations collect, analyze, and act on insights from customers, employees, and markets. Used by market research agencies, consultancies, and enterprise organizations worldwide, the platform supports advanced questionnaire design, automation, multi-language surveys, and in-depth analysis. Survalyzer combines powerful research capabilities with strong data security and GDPR compliance, enabling organizations to make confident, data-driven decisions.
About the role
Benefits
- 24-hour workweek with flexible planning
- Hybrid work: home office possible after onboarding
- A challenging role for smart, curious problem-solvers
- Salary range: € 2.200 – € 2.400 gross per month (24h per week, excl. 8% holiday allowance)
- International team and room to grow in Customer Success
- Pension plan
- Travel expenses are covered
Required Skills
- Fluent in German and English (Dutch is a plus)
- Strong analytical and critical thinking
- Proactive, structured and accurate working style
- Patient, solution-focused communication
- Minimum education: Bachelor’s degree (HBO/WO level)
Key Responsibilities
- Handling support requests via email, phone and sometimes meetings
- First-line analysis and solving requests (Zendesk ticket system, JIRA issue reporting)
- Involving other teams for complex cases (SLA support)
- Testing and questioning reported issues before escalation
- Using AI-based features to optimize the support experience
- Suggesting improvements for manuals and internal processes
Quality & expertise first
High standards in research, data integrity, and security, with pride in delivering reliable, professional insights.
Ownership & collaboration
Employees are trusted to take responsibility, work closely with colleagues, and share knowledge across teams.
Continuous improvement & innovation
A mindset focused on learning, refining processes, and improving the platform to create long-term customer value.
- Customer Success
- Senior Customer Success
- Various Paths
Application process
A brief call to get to know you and your experience.
Get to know each other and learn more about our company.
A case to test knowledge in Itsperfect software
You’ll receive a formal offer with all the details.
Office locations
Survalyzer is a professional survey and feedback platform that helps organizations collect, analyze, and act on insights from customers, employees, and markets. Used by market research agencies, consultancies, and enterprise organizations worldwide, the platform supports advanced questionnaire design, automation, multi-language surveys, and in-depth analysis. Survalyzer combines powerful research capabilities with strong data security and GDPR compliance, enabling organizations to make confident, data-driven decisions.
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