Account Coordinator
Account Coordinator
Remote
Introduction
As an Account Coordinator, you will manage your own customer portfolio and build strong, long-term relationships. You will reduce churn, identify commercial opportunities and ensure sales and order processes run smoothly. You will also keep customer data in HubSpot complete and accurate. Working closely with the Account Manager and the Sales, Operations and Marketing teams, you will develop into a trusted advisor for customers.
Learn more about the company
About the company
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
About the role
Benefits
- Remote and hybrid working
- A high level of freedom and flexibility
- Employment contract available in the Netherlands, Belgium or the UK
- EOR contract through Remote.com
- Contractor agreement available
- Work from home, at customer sites and during events
- Compensation based on market data, benchmarks and individual contribution
- Personalised 90-day onboarding programme
- First onboarding week at the Belgian headquarters
- Training and introductions to the international team
- Focus on results rather than hours worked
- Regular check-ins with the People Team and your manager
Required Skills
- You have at least 1–2 years of professional experience in customer support, customer success or commercial sales.
- Full professional proficiency in both Dutch and English is required, at a minimum CEFR C2 level.
- Professional proficiency in French and/or German at a minimum CEFR B2 level is a strong advantage.
- You have exceptional organisational and prioritisation skills.
- You can manage multiple operational workflows and customer activities simultaneously.
- You have strong attention to detail, particularly regarding CRM data, system administration and order processing.
- You have foundational knowledge of the Zendesk ecosystem.
- Experience working within an indirect sales or partner ecosystem is a strong advantage.
- You have proven experience building natural, trust-based customer relationships.
- You listen actively and understand the needs of different stakeholders.
- You work proactively and independently, anticipating customer bottlenecks and commercial opportunities.
- You combine administrative accuracy with active customer and portfolio management.
- You are comfortable visiting customers and attending events and networking meetings.
- You thrive in a fast-moving and evolving organisation.
- You are interested in Zendesk, AI, automation and customer experienced
Key Responsibilities
- Develop and maintain relationships with assigned customers.
- Reduce churn and identify potential retention risks.
- Identify and pursue cross-sell and upsell opportunities.
- Manage sales orders from acquisition through to the final pre-sign-off check.
- Coordinate purchase orders ahead of customer renewals.
- Process downgrades and cancellations correctly.
- Keep customer and account data in HubSpot complete, accurate and up to date.
- Create account plans with clear engagement and retention activities.
- Coordinate action plans and align all relevant stakeholders.
- Collaborate with Account Management, Sales, Operations, Marketing and Zendesk.
Contribute to international growth
Premium Plus aims to become the world’s preferred Zendesk partner. You will help grow its local Account Management presence and directly contribute to customer retention and commercial growth.
Develop into a trusted advisor
You will combine relationship management, commercial activities and operational responsibility while developing expertise in Zendesk, AI and customer experience.
Work flexibly and internationally
You will mainly work remotely, combined with customer visits, industry events and collaboration with international colleagues and Zendesk partners.
Account Manager
Senior Account Manager
Customer Success Manager
Application process
A brief call to get to know you and your experience.
Get to know each other and learn more about our company.
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
A follow-up with senior team members or decision-makers.
We reach out to your professional references for feedback.
A case to test knowledge in Itsperfect software
You’ll receive a formal offer with all the details.
Office locations
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
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