Support Engineer
Support Engineer
Vianen
Introduction
Learn more about the company
About the company
ContactCenter4ALL is the leading authority in customer contact enablement.
About the role
Benefits
- Competitive salary (€2,800–€3,800, depending on experience)
- Flexible hybrid working model (2 fixed office days in Vianen)
- International environment with direct impact on global customers
- Open, informal company culture with a close-knit team
- Growth opportunities toward Senior Support Engineer or beyond
- Training and knowledge-sharing with experienced peers
- 24/7 rotation with compensation for night incidents
Required Skills
- 3–5 years of experience in software support or implementation (preferably SaaS)
- Familiarity with Microsoft Teams, Azure, or Unified Communications platforms
- Strong troubleshooting and analytical skills
- Experience with ticketing tools (e.g., TopDesk)
- Excellent verbal and written English communication skills
- Customer-oriented mindset with strong ownership
- Ability to work independently and collaboratively
- Knowledge of PowerShell or contact center flows is a plus
Key Responsibilities
- Provide 2nd-line support to partners and customers across global SaaS environments
- Diagnose and resolve incidents within agreed SLAs
- Collaborate with development teams (Romania) for escalations
- Proactively monitor, document, and improve system performance
- Contribute to the continuous improvement of processes and documentation
- Support presales or implementation efforts with technical input
- Participate in 24/7 on-call rotations, with fair compensation
- Communicate effectively with partners to ensure smooth resolution of complex issues
Global SaaS Impact
Work on software used by customer service teams worldwide and directly influence service quality for international clients.
Collaborative & Supportive Culture
Join a small, close-knit team in Vianen that values transparency, teamwork, and continuous learning.
Room to Grow
Develop your technical expertise and grow toward a Senior Support Engineer role in a fast-scaling, innovative SaaS company.
- Senior Support Engineer
- Implementatie Consultant
- Various Paths
Application process
Let us know you’re interested by applying for this role!
30 minutes with Head of Scaling & Marketing + CEO
2nd interview with Head of Implementation & Customer Success
You’ll receive a formal offer with all the details.
Office locations
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