Contentoo
https://www.contentoo.com/
Clients Operations Manager
Summary
Type
Full-time
Location
Amsterdam
Salary
Level
Senior
Industry
MarTech
Skills
Client Operations
Customer Operations
Project Management
Implementation
Customer Onboarding
Automation
About the role
Clients Operations Manager
Contentoo
Amsterdam
Introduction
We’re looking for a Client Operations Manager to join our growing Client Operations team. In this role, you’ll be a key operational partner to our Enterprise clients, ensuring day-to-day operations run smoothly and that our Client Success Managers have the tools, data, and processes they need.
You’ll work closely with the Client Operations Teams, Client Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time.
You’ll work closely with the Client Operations Teams, Client Success Managers, and cross-functional teams to execute, improve, and scale our Enterprise workflows. This role is ideal for someone who enjoys combining hands-on execution with process improvement and wants to grow into a more senior operations or implementation role over time.
Learn more about the company
About the company
Contentoo
https://www.contentoo.com/
Culture and values
Our cultureBe part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are:Human — You add value with a personal touchAuthentic — You are open and honestInventive — You proactively find ways to do betterVibrant — You add a splash of colourTeamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge.
Office
Amsterdam
Colleagues
157
Language
About the role
Benefits
Growth & development
- 1-1 Client Success coaching
- Content knowledge classes
- CSM career development framework
Flexibility & benefits
- Hybrid / remote-friendly working
- 25 paid holidays
- Monthly Alleo budget
- Solid pension plan
Tools & setup
- Laptop of your choice (HP or Mac)
- All the office and home-working supplies you need
Required Skills
- You are fluent in English, both verbally and in writing
- 3 to 4 years of experience in operations and project management
- Experience in designing and implementing successful workflows from scratch
- Strong analytical skills and confidence in working with data
- Strong organisational skills and attention to detail
- Comfortable managing priorities across multiple external and internal stakeholders
- You enjoy working in a fast-paced, changing environment
- A process-oriented mindset and willingness to document and follow structured workflows
- Experience in the marketing, SaaS or agency environments is a plus
- You use AI in your daily life and are enthusiastic about experimenting with how to optimise your and your customers’ day-to-day ways of working.
Key Responsibilities
Enterprise client operations
- Keep day-to-day operations running smoothly for Enterprise clients
- Track workflows, timelines, and deliverables
- Help onboard new clients and support their expansion using set processes
- Spot any process issues and flag them to the Client Ops lead
Process & implementation
- Help roll out new or improved workflows for Enterprise clients
- Write clear SOPs to keep work consistent
- Support teams as they adopt new workflows
- Work closely with Talent, Product, and CS teams to keep things on track
Data & tools
- Make sure CS data is accurate and up to date
- Keep dashboards clear and useful for the CS team and leadership
- Manage CS tools: updating playbooks, workflows, and automation features as needed
Human
You add value with a personal touch.
Authentic
You are open and honest.
Inventive
You proactively find ways to do better.
Senior Client Operations Manager
Application process
Application
Let us know you’re interested by applying for this role!
First Interview
Get to know each other and learn more about our company.
Second Interview
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
Job Offer
You’ll receive a formal offer with all the details.
Office locations
Address
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