Zendesk Consultant (German & English Speaking)
Zendesk Consultant (German & English Speaking)
Remote
Introduction
Learn more about the company
About the company
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
About the role
Benefits
- Work remotely or in a hybrid setup, with occasional client visits and events.
- Choose between an employment contract and a contractor agreement, depending on your circumstances.
- Compensation based on market benchmarks, location and individual contribution.
- Opportunities to develop your Zendesk expertise and obtain certifications.
Required Skills
- At least 3 years of proven Zendesk implementation experience.
- Professional fluency in German and English.
- Ability to translate client needs into effective technical configurations.
- Experience working directly with clients and coordinating with internal stakeholders.
- Interest in Zendesk AI, automation and continuous learning.
Key Responsibilities
- Design and implement Zendesk environments for clients.
- Translate business needs into scalable configurations and workflows.
- Develop and improve AI driven customer experience workflows.
- Advise clients on technical choices and Zendesk best practices.
- Solve implementation challenges during client projects.
- Work with Account Executives and Solutions Consultants to deliver successful projects.
- Support clients in getting lasting value from their Zendesk setup.
- Document solutions and share knowledge with colleagues.
Work on meaningful implementations
Take ownership of the technical work that helps clients improve how they serve customers and employees.
Build expertise in Zendesk AI
Work with new Zendesk capabilities and contribute to practical approaches for AI driven customer experience.
Flexibility with a connected team
Work mainly from home while collaborating with colleagues across Europe and meeting clients when the project calls for it.
Senior Zendesk Consultant
Zendesk Solution Architect
Consulting Team Lead
Application process
Let us know you’re interested by applying for this role!
A brief call to get to know you and your experience.
Get to know each other and learn more about our company.
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
A follow-up with senior team members or decision-makers.
We reach out to your professional references for feedback.
A case to test knowledge in Itsperfect software
You’ll receive a formal offer with all the details.
Office locations
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
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