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Guestway.io

Head of Growth

Summary

Type

Full-time

Location

Belgium

Salary

€4000 - €5000

Level

Senior

Industry

TravelTech / Hospitality SaaS

Skills

Customer Success & Retention Management

SaaS & Technical Understanding

Cross Functional Stakeholder Management

Process Building & Operational Ownership

AI & Automation Savviness

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About the role

Head of Growth

Guestway.io

Belgium

Introduction

Guestway is looking for a strategic and hands on Head of Growth / Customer Success Lead to take ownership of the entire post sales customer journey. In this role, you will manage onboarding, customer success, support, and retention while acting as the key bridge between customers, sales, and product teams. You will join a fast growing hospitality tech scale up where you can directly shape processes, improve customer experience, and build the foundation for a future customer success team. This is an ideal opportunity for someone who combines strong SaaS understanding with operational ownership, communication skills, and a passion for building scalable growth structures.

Learn more about the company

About the company

Guestway.io

Guestway.io is a Ghent-based hospitality tech scale-up that develops an all-in-one SaaS platform for hotels, short-stay operators, and hospitality businesses. The platform helps clients automate and centralize the entire guest journey and operational workflow, including guest communication, check-ins, onboarding flows, customer support, revenue optimization, and property management integrations. Guestway combines technology, automation, and AI to help hospitality businesses operate more efficiently, improve guest satisfaction, and scale their operations internationally.

Culture and values

Guestway has a typical scale-up culture: young, entrepreneurial, hands-on, and highly team-oriented. The company operates with a flat structure where founders and colleagues are easily approachable, and collaboration between sales, development, and operations is central. They highly value ownership, flexibility, speed, and initiative. At the same time, cultural fit is extremely important — they look for people who are socially strong, down-to-earth, and able to thrive in an informal environment without corporate hierarchy. Hard work and high responsibility go hand in hand with a relaxed atmosphere, team events, and flexibility in how and when people work, as long as the output is strong. Innovation also plays a major role in the culture, with a strong focus on technology, AI tools, and working efficiently.

Office

Gent

Colleagues

Language

Dutch, English

About the role

Benefits

Opportunity to build and shape the entire customer success structure
Strong ownership and direct impact on company growth
Fast growing SaaS scale up with international ambitions
Direct collaboration with founders and leadership team
Company car included and flexible compensation structure
Potential equity package for the right profile
Informal, entrepreneurial, and non corporate company culture

Required Skills

Customer success, onboarding, and support experience within a SaaS environment
Strong SaaS and technical understanding
Ability to communicate complex product information in a simple and customer friendly way
Strong stakeholder management and cross functional collaboration skills
Process oriented mindset with operational ownership and leadership potential
AI and automation savviness
Strong communication skills and high level of social intelligence

Key Responsibilities

Own and manage the full post sales customer journey
Lead onboarding, customer success, and support operations
Improve customer retention and long term client satisfaction
Act as the bridge between customers, sales, and product teams
Help customers successfully adopt new features and platform capabilities
Build scalable processes and structures for future growth
Contribute to revenue retention and customer expansion opportunities

Why Work at Guestway.io

Work directly with the founders

At Guestway, you work closely with the founders and leadership team on a daily basis. Your ideas, input, and impact truly matter, giving you the opportunity to directly influence the commercial growth of the company.

Join a fast growing international SaaS scale up

Guestway is in an exciting growth phase with international expansion plans and upcoming fundraising ambitions. You will join at a key moment where you can grow together with the company and help shape its future success.

Enjoy a flexible and entrepreneurial culture

Guestway combines high ownership and ambition with an informal and non corporate work environment. The culture is collaborative, hands on, and flexible, with strong trust in people to manage their work and create impact in their own way.