Zendesk Consultant
Zendesk Consultant
Remote
Introduction
Learn more about the company
About the company
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
About the role
Benefits
- Tot €5.527,46 bruto basissalaris
- Remote / hybride werken
- Flexibele werktijden
- Pensioenregeling
- Learning & development budget
- Budget voor thuiswerkplek inrichting
Required Skills
- Je hebt sterke Zendesk-kennis en ervaring met implementaties.
- Je kunt systemen configureren en workflows slim inrichten.
- Je werkt met AI en automatisering om processen te verbeteren.
- Je leidt projecten en bewaakt planning, scope en kwaliteit.
- Je schakelt makkelijk met stakeholders op verschillende niveaus.
- Je denkt analytisch en lost complexe problemen effectief op.
- Je communiceert helder en professioneel met klanten en teams.
- Je bent klantgericht en focust op duurzame oplossingen.
- Je optimaliseert processen en ziet continu verbeterkansen.
Key Responsibilities
- Je implementeert en configureert Zendesk-omgevingen voor klanten.
- Je analyseert klantbehoeften en vertaalt deze naar technische oplossingen.
- Je ontwerpt en optimaliseert workflows en automatiseringen.
- Je begeleidt en coördineert Zendesk-projecten van start tot oplevering.
- Je stemt af met klanten en interne teams om voortgang te waarborgen.
- Je lost technische vraagstukken en issues snel en effectief op.
- Je adviseert klanten over best practices en verbeterkansen.
- Je test, documenteert en borgt de kwaliteit van oplossingen.
- Je blijft up-to-date met nieuwe Zendesk features en AI-ontwikkelingen.
Impact
Je bouwt oplossingen die direct waarde creëren voor klanten.
Groei
Je ontwikkelt jezelf snel in Zendesk en AI.
Innovatie
Je werkt met de nieuwste tools binnen CX en automatisering.
Various options
Application process
Let us know you’re interested by applying for this role!
A brief call to get to know you and your experience.
Get to know each other and learn more about our company.
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
A follow-up with senior team members or decision-makers.
A case to test knowledge in Itsperfect software
We reach out to your professional references for feedback.
You’ll receive a formal offer with all the details.
Office locations
At Premium Plus, we believe in the power of exceptional customer and employee experiences. Our mission is to empower businesses by optimising their CX and EX strategies, leveraging cutting-edge solutions and deep industry expertise. We have big ambitions to become the #1 preferred Zendesk global partner. As digital transformation accelerates, companies prioritising seamless, efficient, and human-centric interactions will lead the way. With our expertise in Zendesk and AI-driven solutions, we help organisations unlock their full potential, fostering meaningful connections between businesses and their customers. To continue driving innovation and delivering outstanding results, we need talented, passionate individuals to join our team. If you're excited about shaping the future of customer experience, problem-solving in dynamic environments, and making a real impact, we’d love to hear from you.Premium Plus is a Zendesk Premier Partner, boasting multiple awards and receiving five-star reviews from our customers. We work on digital transformations, change management & CX experience for our customers. It’s our mission to stay Zendesk’s number-one Partner.
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