Customer Onboarding Manager
Customer Onboarding Manager
Amsterdam
Introduction
As a Customer Onboarding Manager, you are a key player in ensuring the success of our clients during the adoption phase of the platform. You work closely with multiple teams to deliver a seamless onboarding experience, creating value for new clients and driving long-term satisfaction.
Learn more about the company
About the company
Zenchef provides restaurant management software to streamline operations and improve the customer experience by handling online reservations, table management, and in-house payments via QR codes. The platform helps restaurants reduce no-shows through automated guest communication, optimize table occupancy, and provide digital payment solutions, ultimately increasing efficiency and revenue.
About the role
Benefits
- Salary €2,700–€3,100 per month
- Swapfiets Deluxe 7 subscription
- Pension plan with 8% contribution covered by Zenchef
- €50 gross contribution via Alleo
- Daily breakfast and lunches from in-house chef (supplement up to €75 per month for 5 days/week in office)
- 30 vacation days per year
- Hybrid work model with office in Amsterdam
- Work from abroad policy
Required Skills
- Proven experience in customer-facing roles
- Excellent written and verbal communication skills in German and English
- Ability to work independently and proactively
- Strong attention to detail
- Patience and ability to clearly share knowledge
- Affinity for technology and translating customer requests into solutions
Nice-to-Have Skills:
Experience in the hospitality industry, ideally within a restaurant
Key Responsibilities
- Manage onboarding of new clients from start to finish
- Respond to incoming customer requests during adoption phase
- Design tailored onboarding experiences based on client needs
- Initiate and implement improvements in processes and methods
- Contribute actively to a culture of learning and continuous improvement
- Collaborate with internal teams such as engineering and product to translate client feedback into improvements
- Maintain client relationships and ensure satisfaction during onboarding
Impactful role
You are at the forefront of restaurant success, helping restaurateurs get the most out of our platform.
Hybrid & supportive work culture
Work from our Amsterdam office or remotely, with a strong focus on collaboration and team spirit.
Quality of life & benefits
With 30 vacation days, daily meals, Swapfiets, pension plan, and more, Zenchef invests in your wellbeing.
- Customer Success Manager
- Senior Customer Success Manager
- Various Patchs
Application process
Let us know you’re interested by applying for this role!
Get to know each other and learn more about our company.
Complete a short task or skills test relevant to the position.
Get to know your future team members.
You’ll receive a formal offer with all the details.
Office locations
Zenchef provides restaurant management software to streamline operations and improve the customer experience by handling online reservations, table management, and in-house payments via QR codes. The platform helps restaurants reduce no-shows through automated guest communication, optimize table occupancy, and provide digital payment solutions, ultimately increasing efficiency and revenue.
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