https://merqato.eu/
Customer Success Manager
Customer Success Manager
Amsterdam
Introduction
You’ll coordinate technical deliveries, manage customer success, troubleshoot challenges, and ensure that every implementation is a win; for both the customer and Merqato. You’ll also bring customer insights back into our product team to keep improving the platform based on real-world use.
This is a hybrid role combining customer success and product delivery and it requires someone comfortable with both technical and business discussions; particularly in a sector where trust, clarity, and reliability matter deeply.
Learn more about the company
About the company
https://merqato.eu/
Merqato is a Dutch software company focused on digitizing and improving the agricultural supply chain. Its platform enables growers, traders, and other stakeholders in agriculture to collaborate more effectively, share data, and automate processes.In doing so, Merqato contributes to a more transparent, efficient, and sustainable food chain through the use of smart digital tools.
About the role
Benefits
- Be part of a mission-led company improving the agricultural supply chain with smarter digital tools.
- Join a team that’s lean, driven, and values collaboration and ownership.
- Work in a hybrid setup with flexibility and autonomy.
- Have a real impact on how a growing platform evolves to meet customer needs.
- €65,000 – €70,000 for a one-year contract.
Required Skills
- 5+ years experience in Customer Success, Product Delivery, Project Management, or related roles; ideally in SaaS or platform-based environments.
- Strong project management capabilities; you’re comfortable managing timelines, coordinating across teams, and ensuring successful deliveries.
- Experience working with both technical teams (developers, engineers) and commercial stakeholders.
- An excellent communicator with strong stakeholder management skills.
- Familiarity with data-driven products or integration-heavy platforms.
- Experience with SaaS platforms and AI-driven platforms is ideal.
- Fluent in English & Dutch.
Key Responsibilities
- Own and manage the full customer journey from onboarding to ongoing support and expansion.
- Coordinate implementation timelines and product delivery, ensuring all technical requirements are met and deadlines are kept.
- Act as a strategic partner to clients in the agricultural sector, understanding their pain points and helping them solve problems with our platform.
- Translate technical concepts for non-technical stakeholders and ensure alignment across internal and external teams.
- Drive adoption and engagement by guiding customers through setup, usage, and optimization of the platform.
- Monitor customer success resolve issues proactively, and ensure high satisfaction and retention.
- Feed insights and feedback into the product roadmap to continuously improve the platform.
- Maintain accurate project documentation, status updates, and internal tooling.
Autonomy & Initiative
You’re proactive, self-managed, and take ownership of outcomes.
Customer-Centric Thinking
You understand that customer trust and satisfaction are everything.
Startup Mentality
You’re hands-on, adaptable, and thrive in a fast-moving environment.
- Customer Success Manager
- Senior Customer Success Manager
- Various Paths
Application process
Let us know you’re interested by applying for this role!
A brief call to get to know you and your experience.
Initial interview with a recruiter or hiring manager.
A follow-up with senior team members or decision-makers.
Complete a short task or skills test relevant to the position.
You’ll receive a formal offer with all the details.
Office locations
https://merqato.eu/
Merqato is a Dutch software company focused on digitizing and improving the agricultural supply chain. Its platform enables growers, traders, and other stakeholders in agriculture to collaborate more effectively, share data, and automate processes.In doing so, Merqato contributes to a more transparent, efficient, and sustainable food chain through the use of smart digital tools.
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