About the role

Onboarding Specialist

Introduction

Ben jij klantgericht én gek op slimme tooling? Bij Roadsoft help je klanten het maximale uit ons SaaS-platform te halen én bouw jij actief mee aan onze transformatie naar AI-First. Je bouwt mee aan een schaalbare customer organisatie die klaar is voor internationale groei in Europa. In deze rol ben je de spil tussen klanten, product, developers en operations én ontwikkel je jezelf tot expert op het snijvlak van customer success en AI.

Learn more about the company

About the company

Roadsoft is a fast-growing SaaS company based in Amsterdam that builds innovative software solutions for the transport industry. Their platform focuses on helping transport companies comply with tachograph regulations by automating data reading and analysis, saving time and preventing fines. Roadsoft combines technology with proactive support, offering tools that simplify compliance and improve operational efficiency for operators.

Culture and values
Roadsoft is driven by innovation, customer impact, and close collaboration. The company focuses on solving real, tangible challenges within the transport industry rather than simply selling software features. Everything they build is aimed at delivering measurable business outcomes, such as clear ROI and improved regulatory compliance. The team operates in a supportive, collaborative, and growth-oriented environment where ownership and initiative are encouraged. As a bootstrapped and entrepreneurial organization, Roadsoft values people who want to make a direct contribution to both product development and commercial success, and who thrive in an environment where their work truly makes an impact.
Office
Amsterdam
Colleagues
30
Language
Dutch / English

About the role

Benefits

  • Salaris €3.500 – €4.500
  • Pensioen en vakantiegeld
  • Veel verantwoordelijkheid in een snelgroeiende, bootstrapped scale-up
  • Rol met directe impact op product en schaalbaarheid
  • Financieel onafhankelijke, innovatieve scale-up
  • Veel ruimte voor eigenaarschap en AI-gerelateerde ontwikkeling
  • Informele, ambitieuze cultuur in Amsterdam met veel borrels en fun

Required Skills

  • 2-5 jaar ervaring in B2B SaaS (Support, Success of Operations)
  • Affiniteit met AI, tooling en systeeminrichting
  • Zelfstandig, stressbestendig en procesmatig sterk
  • HBO/WO werk- en denkniveau
  • Vloeiend Nederlands en sterk Engels

Key Responsibilities

  • Ontwerpen en optimaliseren van AI-flows, selfservice en chatbot Roady
  • Voorbereiden van Customer Operations op internationale schaal (meertaligheid & processen)
  • Vertalen van klantinzichten naar het Productteam en de roadmap (JIRA)
  • Begeleiden van complexe onboarding en transities naar nieuwe AI-oplossingen
  • Optimaliseren van supportprocessen en proactieve klanttevredenheid

Why Work at Roadsoft

Innovate

Ownership

Inspire

Your Growth Path at Roadsoft

  1. Lead Operations
  2. Head of Operations

Application process

First Interview

Get to know each other and learn more about our company.

Second Interview

A more in-depth interview with the hiring manager to explore how you can make an impact within the team.

Job Offer

You’ll receive a formal offer with all the details.

Jasper Floor

Is here to help you

Apply Now

Office locations

Address
St. Pieterspoortsteeg 21, 1012 HM Amsterdam, Nederland

Roadsoft is a fast-growing SaaS company based in Amsterdam that builds innovative software solutions for the transport industry. Their platform focuses on helping transport companies comply with tachograph regulations by automating data reading and analysis, saving time and preventing fines. Roadsoft combines technology with proactive support, offering tools that simplify compliance and improve operational efficiency for operators.

Details
Job Type
Full-time
Location
Amsterdam
Salary
3500 - €4500

“Hire top SaaS talent. Faster.”

We cover the full SaaS spectrum: sales, marketing, customer success, operations, tech, and leadership positions. From entry-level to executive.

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