
Onboarding Specialist
Onboarding Specialist
Amsterdam
Introduction
Learn more about the company
About the company

Roadsoft is a fast-growing SaaS company based in Amsterdam that builds innovative software solutions for the transport industry. Their platform focuses on helping transport companies comply with tachograph regulations by automating data reading and analysis, saving time and preventing fines. Roadsoft combines technology with proactive support, offering tools that simplify compliance and improve operational efficiency for operators.
About the role
Benefits
- Salaris €3.500 – €4.500
- Pensioen en vakantiegeld
- Veel verantwoordelijkheid in een snelgroeiende, bootstrapped scale-up
- Rol met directe impact op product en schaalbaarheid
- Financieel onafhankelijke, innovatieve scale-up
- Veel ruimte voor eigenaarschap en AI-gerelateerde ontwikkeling
- Informele, ambitieuze cultuur in Amsterdam met veel borrels en fun
Required Skills
- 2-5 jaar ervaring in B2B SaaS (Support, Success of Operations)
- Affiniteit met AI, tooling en systeeminrichting
- Zelfstandig, stressbestendig en procesmatig sterk
- HBO/WO werk- en denkniveau
- Vloeiend Nederlands en sterk Engels
Key Responsibilities
- Ontwerpen en optimaliseren van AI-flows, selfservice en chatbot Roady
- Voorbereiden van Customer Operations op internationale schaal (meertaligheid & processen)
- Vertalen van klantinzichten naar het Productteam en de roadmap (JIRA)
- Begeleiden van complexe onboarding en transities naar nieuwe AI-oplossingen
- Optimaliseren van supportprocessen en proactieve klanttevredenheid
Innovate
Ownership
Inspire
- Lead Operations
- Head of Operations
Application process
Get to know each other and learn more about our company.
A more in-depth interview with the hiring manager to explore how you can make an impact within the team.
You’ll receive a formal offer with all the details.
Office locations

Roadsoft is a fast-growing SaaS company based in Amsterdam that builds innovative software solutions for the transport industry. Their platform focuses on helping transport companies comply with tachograph regulations by automating data reading and analysis, saving time and preventing fines. Roadsoft combines technology with proactive support, offering tools that simplify compliance and improve operational efficiency for operators.





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